FAQ

If there is a question you have that isn’t answered down below, please feel free to contact me at KazuK9Art@gmail.com, and I’ll do my best to answer them!

Shop related questions

  • California, USA through the USPS (United States Postal Service). All orders are packaged by hand by only one person (me)!

  • I do, but please keep in mind that as the customer, you are responsible for any sort of international charges or fees that may occur. Also, please double check your address when checking out as any lost packages aren’t my responsibility but yours or the carrier the moment it leaves the country.

    As someone who is still new to this and doing everything single-handedly as one person… if issues arises, I may have to strict shipping to the US only.

  • I do not pay for any sort of customs charges, brokerage fees, duty fees, VAT taxes, or anything of the sort. It is entirely up to you and your responsibility as the customer, to pay these charges or fees at your country’s customs or post office when the packages are shipped internationally.

    I am also unable to say how much these charges or fees will cost, and it’s up to you again to do research beforehand as I have no control over that.

  • Yes, every shipping option comes with a tracking number.

    I am currently looking into a much cheaper shipping option like USPS First Class Letter Mail for smaller orders like sticker-only orders, though that will come without any sort of tracking number.

  • Fulfilling orders will take anywhere from 1-3 business days from the day the order is placed. After that, from the day it’s dropped off at the post office, the shipping times are as follows:

    • US customers: 4-7 business days

    • International customers: anywhere from 2-6+ weeks

    Please keep in mind that these are estimates, and it’s best to check your tracking number and/or carrier.

  • Please keep in mind that the moment the shipping label is printed and then sent off to the post office, it’s up to carriers like the USPS as I have no control over that. It’s best to contact them first before contacting me.

    If your order has been marked as ‘delivered’ and you have not received the package, please give it 1-2 business days as carriers will sometimes mark orders as such a bit early.

  • If your order hasn’t shipped yet, I will be more than happy to cancel or make changes to your order. Please email me at KazuK9Art@gmail.com with the following ASAP:

    • Name

    • Order number

    • Email (the one you placed with your order)

  • I do not accept returns or exchanges as all sales are final. If for whatever reason you have issues with your order such as a lost order, missing item, or damaged product, please contact me at KazuK9Art@gmail.com and I’ll do my best to make things right for you, free of charge.

  • While I’m still doing my best to look for eco-friendly alternatives within my budget for everything that I do, all of the mailers and packaging that I use to ship orders out are made out of 100% recycled paper thanks to the folks over at EcoEnclose!

General and art related questions

  • I currently only offer commissions through my Patreon. However, in the rare case that slots are unclaimed by my subscribers after 24 hours, any remaining slots will be offered to the general public via my social accounts.

  • I use Clip Studio Paint EX, and an Artist Pro 16 (Gen 2) XP Pen tablet.

  • I’ve been drawing for as long as I can remember, though I started drawing “seriously” in 2011 via traditional art, and then digitally in 2014 with my first drawing tablet.

  • ‘Kazu’ is just my fursona’s name (and is often a common unisex Japanese name カズ), while K9 is a phonetic abbreviation of the word ‘canine’. Both of these together form an alliteration of the name ‘Kazu K9’.

    You might’ve seen examples like this in games like Kirby‍ where levels are named like such… Whispy Woods, Orange Ocean, Rainbow Resort, and so forth. It’s just a fun play on words if anything!

  • VintageWilds (formerly ItsProbablyMars) did my fursuit!

  • No. I like to keep these private, and besides, I’m fairly busy these days to keep a conversation going and I get overwhelmed very easily. Please take all questions or concerns over to my email over at KazuK9Art@gmail.com, and I’ll do my very best to get back to you as soon as I can!